ACXS
CX training that’s built to be used
I took ACXS (Accredited Customer Experience Specialist) because I wanted tools I could actually use, not another framework that sounds good but dies in delivery. It’s an online, on-demand CX training and certification programme designed to give you simple tools you can apply immediately.
What I like most is that it keeps bringing you back to outcomes. It pushes you to get clear on what customers are actually trying to achieve, then work backwards into the experience and the operating model that supports it. The course is built in a learn, apply rhythm, using real-life case studies, so you are not learning in a vacuum.
What is ACXS?
ACXS is an online customer experience training and certification programme built for people who want powerfully simple tools that create immediate impact when applied. It’s on-demand, so you can move at your own pace.
Most people finish in around two weeks if they put in roughly an hour a day, but you can take longer if you need to. The structure is three modules, plus optional bonus content.
Why I rate it
A lot of CX training teaches the language of CX, but doesn’t change what you do on a Tuesday. ACXS is different. It’s designed around practical tools and techniques you can implement straight away.
I keep coming back to it because it forces clarity early. Who are we designing for, what outcome are they trying to achieve, what do they expect, and what do we need to change to deliver that outcome consistently. That outcome-first framing is useful whether you’re redesigning a journey, shaping a service model, or pressure-testing a product experience.
Where it fits with Orange Zest and Blood Orange
ACXS gives you a practical toolkit for improving customer experience outcomes. If you already know what you need to work on, you can start there straight away.
If you’ve used Orange Zest, ACXS is a strong next step because it helps build capability in the areas that often show up as weak. When the issue is customer insight, it reinforces outside-in thinking and tools like personas and customer outcomes. When the issue is delivery, it goes into current and future state journey mapping and shaping a better experience. When the issue is change not sticking, it covers how to embed the improvement effort and build the internal mechanics around it.
Either way, ACXS stands on its own. It’s useful whether you’re lifting capability inside a team, building a shared knowledge baseline across a programme, or just wanting methods you can apply immediately.
Who ACXS is for
ACXS is a great fit if you lead CX, service, product, or change and you want a practical toolkit, not just more theory. It’s also useful for consultants who want a shared baseline of knowledge clients can engage with, without forcing everyone into a workshop.
What you get
Three modules, bonus content on ROI, and access to a large template vault. It’s designed so you learn, apply, then learn again, using a case study so you’re not learning in a vacuum.
Questions people usually ask
Is ACXS run by Half Time Orange?
No. It’s delivered by Customer Start. This page explains why I rate it and how it complements our diagnostics.
Do I need ACXS to use Orange Zest?
No. Orange Zest stands on its own. ACXS is an optional next step if you want a practical toolkit you can apply immediately.
Do I need Orange Zest to use ACXS?
No. ACXS is a standalone CX training and certification programme. You can start it at any time.
Is ACXS online?
Yes. It’s online and on demand.
How long does it take?
It’s online and on-demand. Most people take around two weeks if they put in about an hour a day.
What’s actually included?
Three modules, a bonus ROI module, and access to a template vault with 160+ templates.
Explore ACXS
ACXS is online, on-demand CX training and certification. It’s a practical toolkit for people who want methods that work in real organisations.
If you want the full course outline and enrolment details, you’ll find them on the Customer Start page.
Half Time Orange is the ACXS regional partner for New Zealand