What happens when everyone sees the same questions differently?
The CX Warrant of Fitness™ isn’t just for individuals. When a team completes it, something else happens.
Misalignments surface. Friction points show up. So do moments of shared clarity.
It’s fast, human, and sharper than your average team builder.
Use it to reset your team’s customer focus.
Sometimes it’s not about a big strategy day.Sometimes it’s just about shaking up a regular meeting — and making space for the conversations that never quite happen.
Whether you’re preparing for a CX initiative or just need a fresh perspective, this tool creates momentum. It helps:
- Service teams speak up about what they see and hear
- Leaders test how well their vision is landing
- Project teams avoid assumption-driven decisions
- Whole departments spot cracks before customers feel them
Tone isn’t decoration. It’s a lever.
- Sweet Orange – Constructive and collaborative
- Sour Orange – Sharper, funnier, harder to ignore
Both styles bring people in and get them talking. If you want something different, we can create a bespoke flavour that fits your team or context.
Want a clearer view of where your team really stands?
The Team Gap Report is a tailored, AI-assisted overlay that pulls together multiple perspectives and highlights what’s really going on beneath the surface – where alignment breaks down, where insight gets lost, and where opportunity lives.
It’s a paid product for teams ready to act on what they uncover.If your team’s already used the diagnostic, you’re halfway there.
It’s already being used by…
- Frontline teams who rarely get airtime
- Exec groups trying to re-centre around customer truth
- CX leads preparing to run journey design or improvement sprints
- Culture and EX teams looking to connect internal and external experience
Whatever your team looks like, this surfaces truths that matter.
When you’re ready to move from insight to alignment, the Team Gap Report gives you a structured view of the bigger picture, including every voice in the room.
Ready to run this with your team?
Whether you’re looking to add spark to a team session, kick off a strategy reset, or just get everyone reflecting together, we’ll help you get started. Drop us a line and we’ll set you up.